We are dedicated to providing you with the highest quality of dental care in a comfortable and safe environment. Your assistance in helping us achieve this goal is appreciated. We ask that you take the time to read and review these policies carefully:
If you can’t make an appointment, or have any questions please call us.
Staff and Workplace
We are dedicated in maintaining a safe, tolerant, and respectful environment in our clinic.
Any disparaging, racist, sexist, homophobic, abusive remarks, and disruptions to staff or other patients and their escorts will result in immediate dismissal from the clinic space and as a patient without exceptions.
Our office makes every effort to accommodate patients, including emergency patients. While we will do our best to meet your needs, it is not always possible to fit specific time requests into our full schedule.
A deposit of $200 will be required at the time your general anesthetic appointment is scheduled to secure your date and time. This deposit will be used against the payment upon completion of your treatment.
Confirming an Appointment
We require a working phone number with voicemail to confirm your appointment. It’s important that you get back to us to confirm your appointment.
If we cannot reach you or we don’t hear back from you, we reserve the right to cancel your appointment.
Punctuality for Office Visits
Our goal is to be on time throughout the day. Prior to treatment, all patients must update important information at each visit and have their vital signs taken; your prompt arrival will ensure that this procedure does not delay the start of your visit.
Late arrivals will not be seen as to minimize disruption to patients scheduled throughout the day. If you are late, you will be charged a $200 fee, consistent with the No Show policy.
We strive to see all patients on time and understand that your time is important. There are times however when our schedule becomes delayed due to unforeseen issues with other patients in our office. If we have advance notice that we will be running behind, we will do our best to contact you ahead of time. Please accept our apology in advance should this occur during your appointment time.
Please keep in mind that, after any treatment under sedation and anesthesia, patients must stay in the clinic until Dr. Ji is satisfied that they are well enough to go home safely. Recovery time differs for every person and, as a result, patients and responsible adult companions should be prepared to spend up to 6 hours at our office for general anaesthetic appointments. Please select a time when delays will not be a problem.
Our schedule is often booked many weeks in advance and we require 2 business days cancellation notice. If you are unable to keep an appointment and fail to notify us, a $200 cancellation fee will be charged.
We understand that there may be circumstances that require you to change a scheduled appointment; however, in some cases when patients repeatedly cancel and/or reschedule, we require a non-refundable deposit of $500 to hold the next appointment.
Patients who fail to give a cancellation notice and do not appear for a scheduled appointment will be charged a $200 cancellation fee for that missed visit and will not be given another appointment. There will also be a $200 charge for appointments that had to be cancelled due to failure to follow pre-operatory instructions.
We understand that situations arise where a short-notice cancellation or no-show may be unavoidable, and therefore we allow our patients another opportunity to reschedule their appointment upon payment of the cancellation fee.
Fees and Payments
Payment in full is required at the time of service and all fees are your responsibility. Payments can be made with Cash, Debit, Visa or MasterCard
- We operate on a non-assignment basis, which means that full payment is required at the time of the appointment and you will be directly reimbursed by your insurance company. You remain responsible for any fees not covered by your insurance.
Our staff is glad to assist you with your insurance claims and will, whenever possible, submit claims electronically. If you are unsure about the extent of your dental coverage, we can send off a predetermination to your insurance company before treatment. You will then receive an estimate of the amount covered for the services proposed. This way you can have a better understanding of your insurance policy and be better prepared at the time of your dental appointment.